We hope you will be pleased with your purchase, however, should you wish to return anything bought from us, we will be happy to refund or exchange the product provided it is in its original condition with any seals intact.

Returns should be made within 7 days of the date you received the item and the value of any refund or exchange will be for goods only, excluding any post and packing cost.

In the case of faulty goods, original post and packing charges (or part thereof) will also be refunded.

Please ensure that all goods returned are properly packed.

Returns should be sent to the following address:

The Needlecraft Shop

225 Mellis Road Thornham Parva, Eye
IP23 8ET
UK

Please enclose your invoice and state your reason for return.
If you have any questions, please do not hesitate to contact us.